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SMB Phone Systems Comparison Guide Jon Arnold, Adviser Comparison Methodology Buyer Types There are three basic Buyer Types for such solutions. B BASIC BUYERS I INTERMEDIATE BUYERS A ADVANCED BUYERS Basic Buyers are those in search of simple solutions that support the most widely used traditional and IP telephony features, such as conferencing, fax support or voice mail. Such buyers typically have limited IT resources and expertise, and for them, hosted VoIP is a practical solution for
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  Jon Arnold, Adviser SMB Phone SystemsComparison Guide  VoIP-News / Comparison Guide / SMB Phone Systems 2 VoIP-News ©2010 Comparison Methodology Buyer Types There are three basic Buyer Types or such solutions. B BASIC BUYERS I INTERMEDIATE BUYERS A ADVANCED BUYERS Basic Buyers are those in search o simplesolutions that support the most widely usedtraditional and IP telephony eatures, such asconerencing, ax support or voice mail. Suchbuyers typically have limited IT resourcesand expertise, and or them, hosted VoIP isa practical solution or moving on rom TDM.Basic Buyers typically work at the lower endo the SMB market, and support no more than100 users, and oten ewer than 50.Intermediate Buyers are those in search omore complex solutions that support greatercapacities and advanced eatures such assupport or unifed messaging, VPN support orsot phone integration. These buyers typicallyhave some IT resources and expertise, butstill see the advantages o hosted VoIPover premise-based systems. IntermediateBuyers typically work at midsize companiessupporting between 100 and 500 users.Advanced Buyers are those in search oairly complex solutions (including support ormultiple distributed sites and advanced call/contact center eatures) that enable increasedavailability, automation, optimization andintegrated management. Hosted solutions thatmeet the needs o Advanced Buyers can otenrequire extensive integration o IP telephonywith business sotware, Web applications andvideo conerencing. Many Advanced Buyerswork at the top end o the SMB market, andtypically support 500 to 1,000 users.  VoIP-News / Comparison Guide / SMB Phone Systems 3 VoIP-News ©2010 Comparison Factors In addition, members o every Buyer Type have three primary areas o concern when considering hosted VoIP services: ã Product considerations: including basic and advanced eatures as well as perormance and platorm elements ã Cost considerations : including service pricing, bundles with other services, trade-in oers ã Vendor considerations: including direct or indirect selling, technical support, and resources to help make buying decisions Vendor Selection To be considered or inclusion in this Guide, solutions and their providers must meet the ollowing minimum requirements: Basic Buyers ãSolutionsmustinteroperatewithincumbentvoicecommunicationssystemsandphones.ãProvidersmustofferintegrationandconsultingservices,directlyorthroughpartners. Intermediate Buyers ãSolutionsmustsupportintegratedoroptionalapplicationintegration,uniedcommunications(UC)anduniedmessaging.ãProvidersmustsupportatleastlimitedintegrationwithincumbentthird-partyhardware,software,andlegacyphones. Advanced Buyers ãSolutionsmustsupportdistributed/multisitedeployments(andconsolidatedmanagement).ãSolutionsmustsupportcustomer-drivencustomizationviaapplicationprogramminginterfaces(APIs)and/orincludedsoftwaredevelopmentkit(SDK).ãProvidersmusthaveatleasttwoyears’experiencesupportingadvancedSMBenvironments  VoIP-News / Comparison Guide / SMB Phone Systems 4 VoIP-News ©2010 VoIP-News Comparison Grids PRODUCT CONSIDERATIONS: BASIC FEATURES Vendor: Product SolutionBuyerTypes   AdministrationmanagementBasicconerencingE911 supportFax serverSecurity/passwordprotection options8x8 Virtual Ofce YesYesYesOptionaladd-onYes Alteva Collaboration &Voice Communications YesYesYesYesYes Bandwidth.com PhoneboothOnDemand (beta) YesYesYesNoYes Cbeyond Beyond VoiceOfce Edition YesYesYesYesYes M5 Networks m5 YesYesYesOptionaladd-onYes Nuvio nPBX YesNoYesNoYes, or thecustomer portal Phone.com Virtual Ofce YesOptionaladd-onYesYesYes PingTone CommunicationsEnterprise Service YesYesYesOptionaladd-onYes RingCentral RC Ofce YesLimited to 3-wayconerencingYesYesYes VocalocitySmall Business VoIP YesYesYesOptionaladd-onYes B Basic Buyers I  Intermediate Buyers A  Advanced Buyers* Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ 12345   B Basic Buyers I  Intermediate Buyers A  Advanced Buyers* Small = 1-100, midsize = 101-500, small enterprise = 501-2,500, enterprise = 501-10,000+ B I AI ABI AB I AIB II AB I AB
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