Greater Virginia Peninsula Homelessness Consortium (GVPHC)

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Greater Virginia Peninsula Homelessness Consortium (GVPHC). Centralized Assessment and Referral System. Housing Crisis Hotline . Agenda. Welcome About the GVPHC Vision Process What can we learn? Service Coordination Question & Answer. THANK YOU . Ferguson
Greater Virginia Peninsula Homelessness Consortium (GVPHC)Centralized Assessment and Referral SystemHousing Crisis Hotline Agenda
  • Welcome
  • About the GVPHC
  • Vision
  • Process
  • What can we learn?
  • Service Coordination
  • Question & Answer
  • Ferguson
  • Peninsula Community Foundation
  • ForKids
  • GVPHC Housing and Services Resource Committee
  • About the GVPHCMary HolupGVPHC Co-ChairGreater Virginia Peninsula Homelessness Consortium (GVPHC) Mission
  • The mission of the Greater Virginia Peninsula Homelessness Consortium is to develop, sustain and coordinate a comprehensive continuum of care for the homeless citizens of the Peninsula.
  • Greater Virginia Peninsula Homelessness Consortium (GVPHC)
  • Collaborating since 2008
  • 60+ member agencies and individuals
  • Secure over $3 million annually from U.S. Department of Housing and Urban Development (HUD) and State funds for Homeless Services
  • Greater Virginia Peninsula Homelessness Consortium
  • Services Coordination and Assessment Network (SCAAN)
  • Homeless Management Information System (HMIS)
  • Program Monitoring
  • Housing and Service Resource
  • SOAR Team
  • Ad Hoc (Point in Time, etc.)
  • GVPHC Committees
  • The Vision Yilla J. Smith Continuum of Care Program ManagerThe HEARTH Act
  • Enacted May 20, 2009
  • Changes HUD’s McKinney-Vento Homeless Assistance programs
  • First significant reauthorization since 1992
  • HEARTH Act
  • More Administrative
  • Funding
  • Emphasizes
  • Prevention
  • Rapid Re-Housing
  • Chronic homelessness
  • Focus on Outcomes
  • Rural Flexibility
  • Changes to HUD’s Homeless Assistance Programs
  • “A centralized or coordinated process designed to coordinate program participant intake, assessment, and provision of referrals. A centralized or coordinated assessment system covers the geographic area, is easily accessed by individuals and families seeking housing or services, is well advertised, and includes a comprehensive and standardized assessment tool.”HEARTH ActCoordinated AssessmentTwo General Models:The GVPHC has voted toadopt a hotline, or centralizedsystem, with a geographically centralized front door at one distinct location where every person may call to access intake and assessment.
  • Centralized
  • Decentralized
  • GVPHC Housing Crisis Hotline Call Intake Specialist
  • ForKids
  • Referrals
  • Peninsula Homeless Service Providers
  • Service
  • Coordination and
  • Assessment
  • Network (SCAAN)
  • Why Coordinated Assessment WorksCreates a centralized process for standardized assessment and referralsFosters an “anywhere” services strategy that's easily access by individuals and families seeking housing and servicesPromotes collaboration and coordination among Peninsula Homeless Service Providers. Creates a pool of dataProcessForKidsJuanita Dowdy and Sarah JohnsonForKids Housing Crisis HotlineForKids: Our MissionBreaking the cycle of homelessness and poverty for families and childrenHousing Crisis Hotline History
  • ForKids centralized calls  September 2011
  • Began Norfolk HART calls November 2011
  • Initiated Call Point  February 2012
  • Housing Crisis HotlineResource PointHousing Crisis HotlineCall PointFebruary 2012 – September 2013Screening (1 of 3)Screening (2 of 3)Screening (3 of 3)Call History / ReferralWhat Can we learn? Homeless Management Information System(HMIS) Call Point Referral ReportReferrals by NeedDate Range: 1/1/13-9/30/13 Referrals by NeedDate Range: 1/1/13 – 9/30/13Call Point Referral ReportService Referrals to ProviderDate Range: 1/1/13-9/30/13Calls by DaySeptember 2013Bringing the Housing Crisis Hotline to the PeninsulaOct/Nov – Identify Community ResourcesBy Nov 15th – Participating Providers Submit Resource FormsDec/Jan– Peninsula Call Center goes LiveCentralized intake pilot programs
  • The Housing Crisis Hotline will provide individualized client referrals for openings in designated emergency shelter and transitional housing programs. The referral process for agencies with a signed MOA with ForKids will include:
  • Referral agency provides Hotline with a detailed profile of services offered as well as eligibility criteria.
  • Hotline and Referral agency agree-upon a standard method of providing eligible candidates for open units.
  • When there is an opening, referral agency provides Hotline with specifics regarding household size or other criteria for that unit and Hotline emails eligible candidates.
  • Referral agency reports back to the Hotline regarding the status of the referral.
  • Where to Call?(757) 622-6400 Option 5OrRequesting toll free numberService CoordinationService Coordination and Assessment Network (SCAAN)Angel Hill SCAAN Co-ChairSCAAN
  • Efficiently and effectively leverages community resources to assist individuals and families transitioning out of emergency housing into transitional or permanent housing and to address barriers to self-sufficiency.
  • The benefits of the Services Coordination and Assessment Network (SCAAN) include:
  • Eliminating duplication, as multiple members of the committee are working simultaneously on a single case;
  • Reducing the time required to identify all the resources needed for success;
  • Allowing providers to access diverse services in a centralized location;
  • Effectively decreasing the cost associated with finding and distributing resources;
  • Promoting community coordination in the effort to prevent and end homelessness;
  • Matching clients quickly with all needed services and benefits to help them achieve self-sufficiency.
  • Scaan
  • Meeting Schedule: Every other Wednesday at 9:00AM (contact the chair for current information)
  • Location: The Salvation Army, 1033 Big Bethel Road, Hampton, VA 23666
  • GVPHC Housing Crisis Hotline BenefitsMary HolupGVPHC Co-ChairConsumer Benefits
  • Ability to call one number to request assistance
  • Access to multiple service programs through one process, saving consumers valuable time in looking for and traveling to service sites.
  • Accurate referrals to the correct service providers, thus increasing the chances that the consumers will be served promptly by the correct intervention.
  • Agency Benefits
  • Improve cost efficiency, by replacing duplicative intake functions
  • Streamlined process for program admission decisions
  • Accurate referrals into programs
  • Affords agencies time to focus on preventing and minimizing shelter stays and providing services
  • Community Benefits
  • Creates a community process that encourages agency participation through sharing information, resources, and problem-solving responsibilities
  • Enhanced quality of client screening and assessment
  • Identification of prevention and diversion resources
  • Efficient use of resources
  • Provides comprehensive resources and the data to track a client’s progress.
  • For more information about the GVPHC including meeting dates, community announcement and homeless resources please visit:
  • Contact InformationMary HolupMaddi ZingraffContinuum of Care Coordinator The Planning Council5365 Robin Hood Rd, Suite 700Norfolk, VA 23513Tel. 757.622.9268 Ext. 3004Fax.
  • Community Partnership Manager
  • Hampton Department of Human Services
  • 1320 La Salle Avenue
  • Hampton, VA 23669
  • Tel. 757.727.1859
  • Fax. 757.727.1189
  • Question & Answer
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