Laundry Business Masterclass | Quick Dry Cleaning Software

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1. Laundry Business Masterclass Secret sauce to make your business profitable 2. Quest - find the treasure island Treasure Island 3. Fuel needed to run your boat?…
  • 1. Laundry Business Masterclass Secret sauce to make your business profitable
  • 2. Quest - find the treasure island Treasure Island
  • 3. Fuel needed to run your boat? CUSTOMERS
  • 4. Discovery Order Service Transaction Types of business processes 1. Linear – Process Centric 1 or 2 customer touch points
  • 5. Types of business processes 2. Circular- Customer Centric Discovery Order ProcessingTransaction Feedback More than 2 customer touchpoints
  • 6. Laundry Process Discovery Order Processing Communi cation Delivery Transactio n Feedback Retention Reorder
  • 7. Let’s break down these steps
  • 8. 1. Discovery This is the point where a prospect customer, while searching for a solution, discovers you as a possible solution to his problems.
  • 9. Customer Acquisition 2,35,800searches happen for laundry/dry-cleaning service in India 79% Facebook users in India use Facebook daily 92% of working professionals prefer buying services online
  • 10. 2. Acquisition/Order Convert Prospect -> Customer Channels - Store Walk in - Website - Mobile App - Social Channels
  • 11. 3. Processing You process the order as per customer specifications. Professional Service - Personalised - On time
  • 12. 4. Communication At every stage of order, the customer is communicated about the status of the order. Transparent & Clear - Right information at right time - Right channel – one that customer prefers - SMS, Email, Watsapp
  • 13. 5. Delivery The processed order is delivered either at customer’s home or at the store. Deliver Customer Delight - Packaging - Payment Options – Digital through Cards & Wallets
  • 14. 6. Feedback Feedback is important as it helps you improve your customer experience.
  • 15. 7. Retention - The WHY. Give your customers a reason to come back. - What is your trick to keep them coming back? - How much business comes from existing customers? - How to achieve the ultimate retention stage? The Stickiness
  • 16. Traditional Laundry Smart Laundry Difference b/w - Unsatisfied customers - Mis-management - Lower revenues - Great customer experience - Higher profits - Easy scalability
  • 17. QDC Laundry Business Management System CRM Customer communication Business analyticsAccounting Order/Garment Management
  • 18. QDC Laundry Business Management can help you reach the treasure island Treasure Island
  • 19. Thank You!
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