Organization Development & Change 9e

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Organization Development & Change 9e
  Australia • Brazil • Canada • Mexico • Singapore • Spain • UnitedKingdom • UnitedStates Organization Development & Change 9e Thomas G. Cummings University of Southern California Christopher G. Worley University of Southern CaliforniaPepperdine University   Organization Development & Change, 9th Edition Thomas G. Cummings & Christopher G. Worley Vice President of Editorial, Business:  Jack W. CalhounVice President/Editor-in-Chief: Melissa AcuñaExecutive Editor: Joe SabatinoDevelopmental Editor: Denise SimonMarketing Manager: Clint KernenContent Project Manager: D. Jean ButtromManager of Technology, Editorial: John BaransMedia Editor: Rob EllingtonWebsite Project Manager: Brian CourterFrontlist Buyer, Manufacturing: Doug WilkeProduction Service: Integra Software Services, Pvt., Ltd.Sr. Art Director: Tippy McIntoshCover and Internal Designer: Mike Stratton, Stratton DesignCover Image: Chad Baker, Getty Images © 󰀲󰀰󰀰󰀹, 󰀲󰀰󰀰󰀵 South-Western, a part of Cengage LearningALL RIGHTS RESERVED. No part of this work covered by the copyright hereon may be reproduced or used in any form or by any means—graphic, electronic, or mechanical, including photocopying, recording, taping, Web distribution, information storage and retrieval systems, or in any other manner—except as may be permitted by the license terms herein.For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 󰀱-󰀸󰀰󰀰-󰀳󰀵󰀴-󰀹󰀷󰀰󰀶 For permission to use material from this text or product,submit all requests online at Further permissions questions can be emailed to permissionrequest@cengage.comExam View  ® is a registered trademark of eInstruction Corp. Windows is a registered trademark of the Microsoft Corporation used herein under license. Macintosh and Power Macintosh are registered trademarks of Apple Computer, Inc. used herein under license. © 󰀲󰀰󰀰󰀸 Cengage Learning. All Rights Reserved.Library of Congress Control Number: 󰀱󰀲󰀳󰀴󰀵󰀶󰀷󰀸󰀹󰀰Student Edition ISBN 󰀱󰀳: 󰀹󰀷8-󰀰-󰀳󰀲󰀴-󰀴󰀲󰀱󰀳8-󰀵Student Edition ISBN 󰀱󰀰: 󰀰-󰀳󰀲󰀴-󰀴󰀲󰀱󰀳8-󰀹Instructor’s Edition ISBN 󰀱󰀳: 󰀹󰀷8-󰀰-󰀳󰀲󰀴-󰀵󰀸󰀰󰀵󰀴-󰀹Instructor’s Edition ISBN 󰀱󰀰: 󰀰-󰀳󰀲󰀴-󰀵󰀸󰀰󰀵8-󰀱 South-Western Cengage Learning 󰀵󰀱󰀹󰀱 Natorp BoulevardMason, OH 󰀴󰀵󰀰󰀴󰀰USACengage Learning products are represented in Canada by Nelson Education, Ltd.For your course and learning solutions, visit Purchase any of our products at your local college store or at our preferred online store Printed in Canada1 2 3 4 5 6 7 12 11 10 09 08  Dedication To Chailin and Debbie, the loves of our lives  iv  brief contents Preface xv CHAPTER 1 General Introduction to Organization Development 1 PART 1 Overview of Organization Development 22 CHAPTER 2 The Nature of Planned Change 23 CHAPTER 3 The Organization Development Practitioner 46 PART 2 The Process of Organization Development 74 CHAPTER 4 Entering and Contracting 75 CHAPTER 5 Diagnosing Organizations 87 CHAPTER 6 Diagnosing Groups and Jobs 107 CHAPTER 7 Collecting and Analyzing Diagnostic Information 121 CHAPTER 8 Feeding Back Diagnostic Information 139 CHAPTER 9 Designing Interventions 151 CHAPTER 10 Leading and Managing Change 163 CHAPTER 11 Evaluating and Institutionalizing Organization Development Interventions 189 PART 3 Human Process Interventions 252 CHAPTER 12 Interpersonal and Group Process Approaches 253 CHAPTER 13 Organization Process Approaches 276 PART 4 Technostructural Interventions 314 CHAPTER 14 Restructuring Organizations 315 CHAPTER 15 Employee Involvement 350 CHAPTER 16 Work Design 376 PART 5 Human Resource Management Interventions 419 CHAPTER 17 Performance Management 420 CHAPTER 18 Developing Talent 451 CHAPTER 19 Managing Workforce Diversity and Wellness 473 PART 6 Strategic Change Interventions 504 CHAPTER 20 Transformational Change 505 CHAPTER 21 Continuous Change 535 CHAPTER 22 Transorganizational Change 561 PART 7 Special Applications of Organization Development 613 CHAPTER 23 Organization Development in Global Settings 614 CHAPTER 24 Organization Development in Nonindustrial Settings: Health Care, School Systems, the Public Sector, and Family-Owned Businesses 651 CHAPTER 25 Future Directions in Organization Development 693Glossary 746Name Index 756Subject Index 760
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