The importance of selecting and using the right Change Management Maturity Models in building Organisation Agility

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There is a difference between change management maturity models and change capability maturity models (Agility), also the adoption of such a model should meet 8 key criteria to guide sustainable capability maturity building and thus gain an ROI for
Transcript The importance of selecting and using the right Change Management Maturity Models in building Organisation Agility What is a Change Capability (Agility) Maturity Model? An organisation’s Change Capability Maturity (Agility) reflects its overall ability to respond to changes, or take advantage of opportunities, in today’s VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Technology (incl. Digital) enabled change and transformation are enabling new products, services, business and operating models, creating many advantages for organisations. They are also having disruptive impacts on the environments of organisations, while misuse of technology across society and business is creating more VUCA. Improving Organisation Agility is seen as one of the key strategies to survive and thrive in today’s VUCA environment. In effect an organisations ability to absorb and leverage change, is its ‘C hange Capability ’ , this is an organisation wide system ability, where ‘Change Management’ is just one key element of the system as a whole. It is important to differentiate between ‘Change Management Maturity Models’ which tend to focus on management competence, process and practice to lead and guide change, versus ‘Change Capability Maturity Models’ which have a much broader focus across the whole organisation system and all the elements that impact or influence change. Maturity Models can play a key role in enabling leadership build their organisation’s ‘Change Capability’ (Agility). However, in some of the existing Change Management Maturity Models, there is a tendency to over-simplify what is essentially a sophisticated set of organisation elements and their interaction, interdependence and interrelated behaviours down to a small number of variables on a 5-level descriptive Maturity Scale. That said there is potential value in most of the existing Change Management Maturity Models. •   They can be used in high level industry survey and benchmarking •   They can provide some high-level descriptive indications as to what each level of Change Maturity looks like. So how is the Organisation Capability Maturity Framework (OrgCMF™) different? Based on our scientific & industry research we identified the critical characteristics for the most effective Change Management Maturity Model and built in these characteristics to OrgCMF™ as a Next Generation Change & Transformation Model, capable of reducing the historic change program failure rates while sophisticated and strong enough to guide organisations to build organisation capability maturity and Agility that can handle today’s VUCA environment.  These key characteristics are; •   Comprehensive & Structured Body of Knowledge underpinned by management theory and research.  Organisation Agility is only achieved when all relevant elements of the system are understood and addressed in the context of their relationships. This understanding will touch virtually every person who works and/or interacts in the organisation achieving its aims and ambitions. OrgCMF™ covers all 15 Organisation Dynamics and their Construct Capability Building Blocks (87)   •    A normative Maturity Scale based on applied management science. The convenience of the standard 5 level maturity scales in common use, make measurement of any organisation system elements maturity somewhat subjective, as they are descriptive. Dynamic Systems Maturity Theory identified 15 discreet, true Maturity Levels that are definitive and named based on Organisation Learning Theory. These can be classified into a 7 level Maturity Scale that is practical to use and maintains the ‘Reference Model’ integrity  and objectivity. OrgCMF™ is based on a normative ‘Reference Model’ Maturity Scale of 7 discreet levels   •   Open and Accessible Maturity Model and its Body of Knowledge.  Available to anyone to review, use and contribute to. Often existing models are embedded in offerings that require sometimes quite significant expenditure to access and use, creating proprietary status or exclusivity for what is often a reasonably straight forward proposition. OrgCMF™ is open access and community informed.   •   Useful & Usable Knowledge, Information and Tools without the need for costly training and certification.  Because creating Agility touches most stakeholders, processes and practices. The access to refer to, and use the Body of Knowledge should be such that it is understandable and useful to all, where relevant to their or their team’s  roles, from the top team to the front-line teams. Some training will be required to enable the change leaders facilitate change capability building and change programs but this should not require extensive training and education, but self-learning provided in digital format. OrgCMF™ requires limited familiarisation for users and less than 3 hours on-line training for Practitioners.   •   Simple user- configurable Maturity Assessment appropriate to the organisation’s context and specific project/program objectives.  With a powerful and extensive Change Capability Maturity Reference Model that covers all the organisations capabilities, it should be easy to access, configure, manage and report on the measurement of target capability maturity. Assessment/Measurement should be possible at multiple levels whether they be ‘Executive/Triage’ levels to set direction, or ‘Diagnostic’ level to identify constraints and opportunities or some mix depending on the specific ‘Assessment’ objective.   OrgCMF™ Assessments can be standard or user configured and managed on-line to meet assessment objectives.   •   Clear presentation of Assessment Findings both Maturity Levels and appropriate recommended actions for measured Capabilities & Capability Building Blocks.  We recommend real-time report access during and on completion of maturity assessments, with visual display of measured maturity levels supported by text and data that can be easily analysed and most importantly the appropriate guidance actions that will sequentially improve to the next level up of maturity based on organisation learning theory for each specified Capability. OrgCMF™ reports are real -time, on-line and provide visual and text based analytical information and specific guidance for the specific Dynamic and/or Construct being reviewed.   •    A clear simple set of rules for adoption of a maturity framework that everyone can understand.  Rules or Guidelines whatever you call them are important when using a Capability Maturity Framework. These rules must be underpinned by the research and management theory, and be there to assure success in building Capability Maturity and Agility while preventing the identified causes of historic change program failures. OrgCMF™ has just three (3) Rules based on Dynamic Systems Maturity Theory   •   Easily Accessible, Usable and Useful Digital platform access, to use the Capability Maturity Model and its Assessment Tools.  Virtually everyone these days has a device they can access the internet on, anywhere at any time. There should be no barriers to any member of an organisation accessing the Capability Maturity Model and using its tools whether its formally or informally. Whether you are a leader, manager or participant you should be able to access and participate in the organisations Change Capability Building even if it’s  just a tip on how to complete a task or a role in an improved manner or complete an assessment input. OrgCMF™ is accessed through a self  -service, self-managed, on-line Platform (   •   The Investment for an individual or organisation to review, trial or use the Change Capability Maturity Model whether formally or informally should be transparent, low cost and flexible.  Cost should not be a barrier; value should be visibly realised whether it be for a small tactical use or application or an enterprise adoption. Single use or multiple use or pay as you use. OrgCMF™ Body of Knowledge is free to access, refer to and use, there is only a modest charge for user configurable and standard assessments based on usage plan. Other 'Change Management Maturity Models' (Links) Prosci upBOARD The Change Compass The Change Management Institute The Innovation Value Institute 
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