The Organisation of Tomorrow: How AI, blockchain and analytics turn your business into a data organisation

Please download to get full document.

View again

of 33
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
Similar Documents
Information Report
Category:

Technology

Published:

Views: 0 | Pages: 33

Extension: PDF | Download: 0

Share
Description
The Organisation of Tomorrow presents a new model of doing business and explains how big data analytics, blockchain and artificial intelligence force us to rethink existing business models and develop organisations that will be ready for human-machine interactions. It also asks us to consider the impacts of these emerging information technologies on people and society. Big data analytics empowers consumers and employees. This can result in an open strategy and a better understanding of the changing environment. Blockchain enables peer-to-peer collaboration and trustless interactions governed by cryptography and smart contracts. Meanwhile, artificial intelligence allows for new and different levels of intensity and involvement among human and artificial actors. With that, new modes of organising are emerging: where technology facilitates collaboration between stakeholders; and where human-to-human interactions are increasingly replaced with human-to-machine and even machine-to-machine interactions. This book offers dozens of examples of industry leaders such as Walmart, Telstra, Alibaba, Microsoft and T-Mobile, before presenting the D2 + A2 model – a new model to help organisations datafy their business, distribute their data, analyse it for insights and automate processes and customer touchpoints to be ready for the data-driven and exponentially-changing society that is upon us This book offers governments, professional services, manufacturing, finance, retail and other industries a clear approach for how to develop products and services that are ready for the twenty-first century. It is a must-read for every organisation that wants to remain competitive in our fast-changing world. Author Biography: Dr Mark van Rijmenam is Founder of Datafloq. He is a highly sought-after international public speaker, a Big Data and Blockchain strategist and author of the best-selling book Think Bigger - Developing a Successful Big Data Strategy for Your Business. He is the co-author of the book Blockchain: Transforming Your Business and Our World, which details how blockchain can be used for social good. His third book, The Organisation of Tomorrow, discusses how AI, blockchain and analytics turn your business into a data organisation. He is named a global top 10 Big Data influencer and one of the most influential Blockchain people. He holds PhD in management from the University of Technology Sydney on how organizations should deal with Big Data, Blockchain and (Responsible) AI and he is a faculty member of the Blockchain Research Institute in Canada. He is a strategic advisor to several blockchain startups and publisher of the ‘f(x) = ex‘ newsletter read by thousands of executives.
Transcript
  • 1. ‘In this brilliant and extensive work, The Organisation of Tomorrow, Mark van Rijmenam dives deeply into the rapidly changing nature of organisations and the radically evolving notions of work in the 21st century.’ Dr. Kirk Borne, Principal Data Scientist, Booz Allen Hamilton ‘In The Organisation of Tomorrow, Mark van Rijmenam maps the landscape of today’s most disruptive technologies and presents a clear-eyed and actionable roadmap for putting data at the very heart of every strategic decision your company makes. If you’re looking for a compelling, practical guide to your own organisation’s future, there’s no better step to take than reading this book today.’ Greg Verdino, Digital Transformation Advisor & Global Keynote Speaker ‘An intriguing and thoughtful introduction to the current technologies and their applications which are already having a profound impact on companies, staff, and consumers alike. The future is set to change in dramatic ways, and The Organisation of Tomorrow will put you a step ahead.’ Josh Ziegler – CEO, Zumata ‘Mark van Rijmenam has written a superb executive guide to data, blockchain, and AI. The book presents hundreds of concrete examples to explain the actions that business leaders must take to remain relevant in today’s dynamic environment. This book is meticulously crafted and researched; It rewards the reader with insight, practical advice, and greater understanding.’ Michael Krigsman – Industry Analyst and host of CXOTalk The Organisation of Tomorrow presents a new model of doing business and explains how big data analytics, blockchain, and artificial intelligence force us to rethink existing business models and develop organisations that will be ready for human–machine interactions. It also asks us to consider the impacts of these emerging information technologies on people and society. Big data analytics empowers consumers and employees. This can result in an open strategy and a better understanding of the changing environment. Blockchain enables peer-to-peer collaboration and trustless interactions governed by cryptography and smart contracts. Meanwhile, artificial intelligence allows for new and different levels of intensity and involvement among human and artificial actors. With that, new modes of organising are emerging: where technology facilitates collaboration between stakeholders; and where human-to-human interactions are increasingly replaced with human-to-machine and even machine-to-machine interactions. This book offers dozens of examples of industry leaders such as Walmart, Telstra, Alibaba, Microsoft, and T-Mobile, before presenting the D2 + A2 model – a new model to help organisations datafy their business, distribute their data, analyse it for insights, and automate processes and customer touchpoints to be ready for the data-driven and exponentially-changing society that is upon us. This book offers governments, professional services, manufacturing, finance, retail, and other industries a clear approach for how to develop products and services that are ready for the twenty-first century. It is a must-read for every organisation that wants to remain competitive in our fast-changing world. Dr Mark van Rijmenam is Founder of Datafloq and Imagjn. He is a highly sought-after international speaker, a big data, blockchain, and AI strategist and author of three management books. BUSINESS & MANAGEMENT Cover image: © Getty Images, edited by Dr Mark van Rijmenam 9 780367 234706 ISBN 978-0-367-23470-6 Routledge titles are available as eBook editions in a range of digital formats THEORGANISATIONOFTOMORROW DRMARKVANRIJMENAM THE ORGANISATION OF TOMORROW DR MARK VAN RIJMENAM How AI, blockchain and analytics turn your business into a data organisation
  • 2. This is a free preview. Purchase the full copy at Amazon: https://amzn.to/31mL436
  • 3. “Mark van Rijmenam has written a superb executive guide to data, block- chain, and AI. The book presents hundreds of concrete examples to explain the actions that business leaders must take to remain relevant in today's dynamic environment. Although based on technology, this is a business book. The author carefully examines the role of collaboration in creating business change and presents a framework to help any organization become data- driven and digital. This book is meticulously crafted and researched; It rewards the reader with insight, practical advice, and greater understanding.” Michael Krigsman – Industry Analyst and host of CXOTalk “In this book, Mark takes us onto an in-depth and exciting journey on how organisations, our economy and society are transforming today. He navigates through the maze of new technologies and rewrites the change formulae for future success based on 4 key ingredients. That future captures our every digital touch points, predicts and gives it meaning to then distribute it as one single and decentralised source of the truth. In such a reality, the centrally organised managerial capitalist structures are making place for ecosystems that are creating value in a decentralised, self-governed way and where choi- ces are guided by human progress instead of the fear for machine dominance. A must read for anyone with an ambition to stay relevant and profitable!” Stephan Janssens – Organizational Transformation & Blockchain Strategist “In The Organisation of Tomorrow, Mark van Rijmenam maps the landscape of today's most disruptive technologies and presents a clear-eyed and action- able roadmap for putting data at the very heart of every strategic decision your company makes. If you're looking for a compelling, practical guide to your own organisation's future, there's no better step to take than reading this book today.” Greg Verdino – Digital Transformation Advisor & Global Keynote Speaker “An intriguing and thoughtful introduction to the current technologies and their applications which are already having profound impact upon companies, staff, and consumers alike. The future is set to change in dramatic ways, and The Organisation of Tomorrow will put you a step ahead.” Josh Ziegler – CEO, Zumata “It is often said that the organisation of tomorrow will be a data-driven organisation. However, business people in today's world often fail to under- stand the ins and outs of the digital revolution. The fact that the Internet has been so pervasive means that such business people really have to get to grips with digital concepts such as blockchain, AI and the implications of how data can enhance the power of your business. As well as respect the rights of your customers. Mark is an expert in this area and has given us a very useful account of this topic in a little less than 200 pages. His analysis is thorough
  • 4. and doesn't just rest on the positive sides. It also highlights some of the dan- gers of not using data-driven technologies properly. Furthermore, it encoura- ges us to rethink the future of the Internet, not just for businesses, but for Society in general. This book is a must-read for all forward-looking business people who care about growing responsively.” Yann Gourvennec – Founder of Visionary Marketing and Program Director of the Advanced Master's in Digital Business Strategy at Grenoble Management School “Our competitive landscape has changed, for good. This we all (hopefully) know. What is less well known is what the implications of this change entails for how we orchestrate our capabilities and assets to drive impact and value. The 20% of capabilities & assets that made us successful to date will not be the same as the new 20% critical to capture new economic value. Mark’s book provides thoughtful and pragmatic insights into the roles and implica- tions of today’s emerging (but tomorrow’s table-stakes) technologies and how we respond to our changed competitive environment. Making sense of these changes requires navigation as to what to do when – which he provides.” Ralph Welborn – CEO of CapImpact “New technologies and startups are disrupting traditional business models and challenging legacy organizations to think differently. Mark offers his perspectives for organizations on how-to think about leveraging emerging tech such as analytics, blockchain and AI with an eye towards transforming their business into more data-driven organizations. This book is very relevant for business leaders who are interested in preparing their organization for a more digital future.” Mike Quindazzi – Managing Director, PWC “The world is changing at an ever-faster rate as the internet and digital become the drivers of commerce today. With new technology comes new opportunities and Van Rijmenam dives in and explains Blockchain, Artificial Intelligence and Big Data; not in a technical way, but in a way that senior business leaders should easily able to digest.” Timothy (Tim) Hughes – CEO and Co-Founder of Digital Leadership Associates “A compelling read for every data-driven organization who needs to excel and innovate in the rapidly evolving digital world.” Ronald van Loon – Top 10 Global AI, Machine Learning, Big Data Influencer “The book provides a new perspective on how AI, blockchain and analytics can transform a traditional business into a data-driven enterprise. Starting with datafication, the D2 + A2 model will equip digital economy leaders to
  • 5. engineer a data-driven transformation, powered by some of the most pro- found technologies of our time. Ultimately to become one of the innovative organisations that will thrive in the new era in business. Avoiding this book would be akin to avoiding the incredible opportunities and challenges that lie ahead for authentic digital economy leaders.” Rob Llewellyn – Chief Executive and Founder of CXO Transform “In his brilliant and extensive work, The Organisation of Tomorrow, Mark van Rijmenam dives deeply into the rapidly changing nature of organisations and the radically evolving notions of work in the 21st century. The organisa- tion of tomorrow is no more likely to look and behave like the organisation of yesterday than the world of tomorrow is likely to have much resemblance to the world of yesterday. Mark expertly addresses the drivers and inevitable consequences of the current ubiquitous digital disruption that has become an unstoppable force of nature, human nature, in organisations everywhere. Yes, humans are the creators and beneficiaries of these disruptive forces, due to our curious, creative natures, through our incessant innovation and insertion of new emerging technologies into our life and business processes on time- scales that are becoming extremely much shorter than the lifespan of a typical person’s career or a typical organisation's existence. Mark takes a deep and wide view of the transformations and disruptions that are taking place. Mark examines these changes from the complementary perspectives of the worker and of the workplace. In particular, Mark illustrates how the notion of work is evolving rapidly at the frontier of the human-machine interface, where the AI that matters will be automated, augmented, assisted, accelerated, and adaptable intelligence. Mark further describes in wonderfully rich detail the emerging digital organization within the context of the three main drivers (data, blockchain, and AI) that define a new D2 + A2 model for the organi- sation of tomorrow that he introduces to us in this book. Ultimately, we learn from Mark that the future organisation's success in the global arena will be measured in the three dimensions of trust (enabled by blockchain), efficiency (enabled by AI), and effectiveness (enabled by deep insights that are delivered through data from ubiquitous sensors). The internet of things may just as well be called the internet of insights. The size of an organisation will no longer be a metric of success. As the number of new emerging technologies continues to grow every year, we can be thankful that the most significant ones are con- verging into a unified business model and that Mark van Rijmenam has illu- minated that model for us through an insightful broad vision of the organisation of tomorrow.” Dr. Kirk Borne, Principal Data Scientist, Booz Allen Hamilton
  • 6. The Organisation of Tomorrow The Organisation of Tomorrow presents a new model of doing business and explains how big data analytics, blockchain, and artificial intelligence force us to rethink existing business models and develop organisations that will be ready for human–machine interactions. It also asks us to consider the impacts of these emerging information technologies on people and society. Big data analytics empowers consumers and employees. This can result in an open strategy and a better understanding of the changing environment. Blockchain enables peer-to-peer collaboration and trustless interactions gov- erned by cryptography and smart contracts. Meanwhile, artificial intelligence allows for new and different levels of intensity and involvement among human and artificial actors. With that, new modes of organising are emer- ging: where technology facilitates collaboration between stakeholders; and where human-to-human interactions are increasingly replaced with human-to- machine and even machine-to-machine interactions. This book offers dozens of examples of industry leaders such as Walmart, Telstra, Alibaba, Microsoft, and T-Mobile, before presenting the D2 + A2 model – a new model to help organisations datafy their business, distribute their data, analyse it for insights, and automate processes and customer touchpoints to be ready for the data- driven and exponentially changing society that is upon us This book offers governments, professional services, manufacturing, finance, retail, and other industries a clear approach for how to develop pro- ducts and services that are ready for the twenty-first century. It is a must-read for every organisation that wants to remain competitive in our fast-changing world. Dr Mark van Rijmenam is Founder of Datafloq and Imagjn. He is a highly sought-after international speaker, a big data, blockchain, and AI strategist and author of three management books.
  • 7. The Organisation of Tomorrow How AI, Blockchain, and Analytics Turn Your Business into a Data Organisation Dr Mark van Rijmenam
  • 8. First published 2020 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN and by Routledge 52 Vanderbilt Avenue, New York, NY 10017 Routledge is an imprint of the Taylor & Francis Group, an informa business © 2020 Mark van Rijmenam The right of Dr Mark van Rijmenam to be identified as author of this work has been asserted by him in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloging-in-Publication Data A catalog record has been requested for this book ISBN: 978-0-367-23471-3 (hbk) ISBN: 978-0-367-23470-6 (pbk) ISBN: 978-0-429-27997-3 (ebk) Typeset in Times New Roman by Taylor & Francis Books
  • 9. Contents List of illustrations xi Acknowledgements xii 1 Welcome to exponential times 1 1.1 The importance of data 2 1.2 The downside of data 4 1.3 The changing face of collaboration 7 1.4 Conclusion 9 2 How technology changes organisations 11 2.1 The concept of sociomateriality 14 2.2 The concept of technology in organisations 16 2.3 The introduction of the artificial 19 2.4 Towards a tripartite analysis of sociomateriality 22 2.5 Conclusion 24 3 Big data analytics to understand the context 27 3.1 Datafying your business 29 3.2 From data to information to wisdom 31 3.3 Analytics use cases 34 3.4 Sensing, seizing, and transforming 37 3.5 Empowerment and open strategising 40 3.6 Security and privacy 43 3.7 Conclusion 48 4 Blockchain to distribute the organisation 51 4.1 Introduction 52
  • 10. 4.2 What is blockchain? 54 4.3 Cryptocurrencies and tokenomics 70 4.4 Blockchain and privacy regulation 78 4.5 Trustless transactions 81 4.6 Blockchain and reputation 83 4.7 How blockchain changes collaboration across industries 87 4.8 Conclusion 100 5 The convergence of big data analytics and blockchain 101 5.1 Data-sharing 103 5.2 Data governance 105 5.3 Data security 107 5.4 Data privacy and identity 109 5.5 Data ownership 111 5.6 Conclusion 112 6 Artificial intelligence to automate the organisation 115 6.1 The algorithmic organisation 117 6.2 Conversational AI 122 6.3 The dangers of AI 128 6.4 Conclusion 136 7 Turning your organisation into a data organisation 138 7.1 Datafy 140 7.2 Distribute 142 7.3 Analyse 145 7.4 Automate 149 7.5 A note on privacy 152 7.6 Conclusion 153 Epilogue: Towards data-driven globalisation 155 Glossary 157 References 162 Index 188 x Contents
  • 11. Illustrations Figures 2.1 Tripartite of sociomateriality 23 7.1 The D2 + A2 model 140 7.2 The D2 + A2 model 152 Tables 3.1 Analytics use case framework 35 4.1 Traditional and new decentralised organisations 70 6.1 Governance of artificial agents 135 Boxes 4.1 Sesame Credit’s impact on society and privacy 85 4.2 Telstra leverages blockchain to address technicalities 96
  • 12. Acknowledgements This book is the result of my PhD, which I undertook at the University of Technology Sydney (UTS) from 2016 to 2019. Undertaking a PhD is a jour- ney and turning my academic thesis into a, hopefully, easily digestible book turned out to be a journey in itself. Doing a PhD and subsequently turning it into this business book would not have been possible without the help of mul- tiple people, whom I would like to thank for their hard work, contributions, discussions, and reviews. Without them, this book would not have become the book it became. Therefore, first of all, I would like to thank Jochen Schweitzer, my principal supervisor at UTS, for challenging and stretching me intellectually. Thank you for your direct and critical feedback on the work I created, but also sup- porting me in the intellectual journey that I gave myself. Thanks to your valuable and tireless input, I have been able to write a thesis in the way I did, which subsequently I have been able to transform into this book. Without your input, that would not have been possible. I would also like to thank my other supervisors, Mary-Anne Williams and Danielle Logue, for your input and feedback on the work and papers I wrote. Your feedback helped me improve my work and see things differently when needed. Once the book was written, I was able to improve the initial version of the manuscript thanks to the great feedback provided by Christian R. Meier, Glen Hendriks, Maksym Koghut, Pieter Bos, Stephan Janssens, and my co- author of my second book, Philippa Ryan. Without your feedback, I would not have been able to improve the book. Thank you so much!
  • 13. Chapter 1 Welcome to exponential times We live in exponential times. We are experiencing a paradigm shift, where businesses and technology change and grow at an exponential rate, causing profound social and economic change. The fast-changing, uncertain and ambiguous environments that organisations operate in today require them to rethink their internal business processes and customer touchpoints. The last time such rapid changed happened was the advent of the internet. The internet caused organisations to completely rethink their business a
  • Recommended
    View more...
    We Need Your Support
    Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

    Thanks to everyone for your continued support.

    No, Thanks
    SAVE OUR EARTH

    We need your sign to support Project to invent "SMART AND CONTROLLABLE REFLECTIVE BALLOONS" to cover the Sun and Save Our Earth.

    More details...

    Sign Now!

    We are very appreciated for your Prompt Action!

    x