THESIS THEME TEACHING A SECOND LANGUAGE TO HOTEL STAFF STATEMENT OF THE TOPIC AREA

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THESIS THEME TEACHING A SECOND LANGUAGE TO HOTEL STAFF STATEMENT OF THE TOPIC AREA
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  THESIS THEME TEACHING A SECOND LANGUAGE TO HOTEL STAFF STATEMENT OF THE TOPIC AREA. Learning a new language is very important every time because it lets anyone to communicate with foreign people and to connect with other cultures. But the necessity for learning a second language, English Language specifically is more felt by people who work in the tourist areas such as museums, souvenir shops, tourist guides, etc. However, in my opinion, people who work in the hotel area should drive English Language since it will let  better service for foreign people and better economic results for all employees. During seven years I have worked in a hotel, it an satisfiying experience …   PURPOSE: Basically, the teaching of a new language should be supported by the reality of every person or group of people with a common necessity in order to getting the learning has meaning to them. So, the purpose of this work is to apply effective English teaching methods that help to people to communicate with foreign visitors; at least, in a Basic English. Through of the contents that are designed with topics, vocabulary, and common necessities of the tourists in three specific hotel areas: reception, restaurant, and cleaning staff. DESCRIPTION OF THE PROBLEM:  Nowadays, speaking English is becoming the main tool of communication with foreign visitors who the majority of them come to Cuenca’s city without speaking anything of Spanish. During seven years that I have worked in a hotel of this city, I figure out the importance that this language to communicate with people from other parts of the world such as Chinese, North Americans, English, German, etc. All they have something in common: they speak English … the last of training to hotel stuff in English Language. JUSTIFICATION: The percentage of strange tourists in the Cuenca’ s city is increasing every year being hotels, inns, souvenir shops, restaurants, and so on, the places more required by them. However, the tourists’   expectation for enjoying the beautiful Cuenca’s city becomes limited due to the language. Most of tourists come the city without speaking any Spanish word or some of them speak Spanish a little bite; therefore, it becomes a problem for the tourist and people who have directly contact with them such as receptionists, waiters,  bellmen, housekeepers, souvenir sellers, etc.  Consequently, speaking English, at least in its basic form, is very important for the employees of a service company nowadays. Because speaking this language means investing in the personal development of the staff for getting economic benefits for all who are involved in the company. So, this research work is focused on the staff’s training in the hotel area specifically. This work is designed with the most essential and necessary contents, and with the most useful expressions used in communication with foreign people. RESEARCH QUESTION: Is the learning of English Language the most important aspect for helping foreigners during their stay in the Cuenca’s city?   There is a high percentage of hotels, inns in Cuenca’s city, so it means that there are many the construction of hotels in Cuenca. GENERAL OBJECTIVES -   To determine the importance of learning and speaking English for giving a  better service to foreign tourists. SPECIFIC OBJECTIVES -   To give students an essential knowledge for a conversation with foreign visitors.   -   To create the interest for learning the language through real situations.   -   To develop confidence environment for a better learning.   -   To use strategies methods
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